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Shipping information

Reliable worldwide shipping for your research reagents

ProteoGenix ships research bioreagents worldwide from its facilities in 2-3 days. Our shipping process is designed to protect product integrity, support fast delivery, and provide clear information from order preparation to final delivery.
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Our shipping model at a glance

  • Orders can be shipped from France or the United States depending on product availability, destination, and logistics requirements.
Warehouse map

Where we ship from

To optimize delivery times and facilitate international shipping, ProteoGenix operates from two warehouse locations:

  • Strasbourg, France
  • Morrisville, North Carolina, United States

Orders are prepared and dispatched from the most appropriate location depending on product availability, destination, and logistics constraints.

Shipping rates

Shipping fees are provided as starting prices and may vary depending on destination, package weight, product type, and temperature requirements. Final shipping costs are confirmed at checkout or in your quotation.

Zone Type Shipping fees
France Room temperature From €27
Blue ice From €35
Dry ice From €49
European Union Room temperature From €32
Blue ice From €75
Dry ice From €106
Non-EU Europe Room temperature From €59
Blue ice From €106
Dry ice From €139
North America Room temperature From €64
Blue ice From €106
Dry ice From €129
South America Room temperature From €85
Blue ice From €225
Dry ice From €374
Asia / Oceania Room temperature From €60
Blue ice From €139
Dry ice From €236
Africa Room temperature From €73
Blue ice From €310
Dry ice Quote on request
Other destinations All types Quote on request

Use your own carrier account

Customers may choose to use their own courier account.

In that case:

 

  • ProteoGenix prepares and packs the shipment according to product requirements

 

 

  • A reduced packing and handling fee is charged instead of the standard shipping fee

 

Sustainable packaging

ProteoGenix uses more environmentally conscious packaging whenever possible, including cardboard, zip bags, bubble wrap, ice packs, and straw cushioning as a more eco-friendly alternative to polystyrene.

Our packaging approach is designed to:

  • Protect product integrity
  • Limit unnecessary waste,
  • Use more sustainable materials where compatible with scientific shipping requirements.

For temperature-sensitive products, packaging choices always prioritize product protection first.

 

Discover our packaging in the video below

What happens after you place an order?

Once your order is ready for shipment:

1. ProteoGenix provides the tracking number
2. The selected carrier sends shipment updates
3. You can monitor the progress of your delivery directly through the carrier’s tracking system

For shipment updates or delivery issues, please contact your account manager or write to products@proteogenix.fr with your order reference and tracking number.

Documents included with shipments

Shipping documentation may vary depending on the destination country and applicable regulations.

Depending on the shipment, documents may include:

  • Certificate of analysis (CoA) and/or Datasheet
  • Commercial invoice,
  • Packing-related documentation,
  • Bill of lading or transport documents where applicable,
  • Manufacturer’s declaration,
  • Shipping letter,
  • Other regulatory documents when required by the destination.

Our team prepares the necessary documentation according to the shipment profile and destination requirements.

Shipping conditions and storage upon receipt

Storage conditions vary depending on the nature of the product. The following recommendations apply to our main product categories:

 

Product type Recommended storage Indicative storage period Handling recommendations
Antibodies and recombinant proteins +2°C to +4°C Short-term storage (up to 1 week)  Avoid freeze-thaw cycle
-20°C or -80°C Long-term storage (up to 1 year) Avoid freeze-thaw cycle

20–40% glycerol may improve cryoprotection
ELISA kits, conjugated antibodies, and culture media +4°C Use within 1 week after opening  
Cell density gradients and certain stable reagents Room temperature Product-dependent Follow product-specific recommendations

If you are unsure how to store a product after delivery, please contact our team before use.

Need a quote or more information? Contact us!

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